FAQ
Frequently asked questions.
Who is eligible?
Adults who live in a state we serve. A Common Health clinician reviews your health history and decides whether a treatment is appropriate. The short quiz on this site does not decide that.
Which states do you serve?
Florida today. We are adding states carefully. If you live elsewhere, email us and we will let you know when we arrive.
Do I have to come into an office?
No. Everything can be done online. Offices are there if you ever want them.
Will I need a video call?
Sometimes. Some states require a short video call, and your clinician may ask for one if your history calls for it. It is still online, from wherever you are.
What about side effects?
GLP-1 medications commonly cause nausea, constipation or reduced appetite, especially as doses increase. Less common side effects can be serious. Your clinician goes over the risks with you and checks in every 4 weeks while your dose is changing, then at the schedule your clinician recommends for your treatment. Messaging is always open.
How do refills work?
Your clinician adjusts your dose if needed and sends the refill. Check-ins are every 4 weeks while your dose is changing, then at the schedule your clinician recommends for your treatment. Messaging is always open.
Can I reach my clinician after I start?
Yes. Your membership includes ongoing access to your Common Health care team. Message them anytime with questions about side effects, dosing or how you are feeling; they reply during business hours. If you ever want to see someone in person, our six South Florida offices are there, with the same team and records. For a medical emergency, call 911.
Can I cancel?
Month to month is $39 first month ($99/month after that). You can cancel it anytime. The annual plan is paid up front with a 14-day refund window. It is not refundable after that window. If your clinician decides online care isn't right for you, we refund your membership payment in full.
Do I need insurance?
No. Many patients pay the manufacturer self-pay price. If you have insurance, tell us and your care team can help you understand your options.
Do you offer compounded semaglutide or tirzepatide?
Only when a Common Health clinician determines and documents that a compounded preparation is clinically needed for you, for example a strength or dose form that is not commercially available. Our clinicians start with FDA approved medications. Compounded medications are not FDA approved, are not the same as Wegovy, Ozempic, Zepbound or Mounjaro, and are prepared for you by prescription by a state-licensed 503A compounding pharmacy. You cannot request one on this site.
What is a 503A compounding pharmacy?
A 503A pharmacy is a state-licensed pharmacy that prepares medications for individual patients from a prescription written by a licensed clinician, under section 503A of the federal Food, Drug and Cosmetic Act and state board of pharmacy rules. It does not mass produce medications. Compounded medications from a 503A pharmacy are not FDA approved and FDA does not review them for safety, effectiveness or quality before they are dispensed. The name of the pharmacy that prepared your medication appears on your prescription label.
Are peptides FDA approved?
No. The peptides we offer are compounded by prescription under an HHS interim enforcement policy announced in October 2026 that allows licensed 503A pharmacies to prepare BPC-157, TB-500, MOTS-c, KPV, Semax and Epitalon while FDA completes rulemaking. They are not FDA approved and FDA has not evaluated them for safety or effectiveness. The policy is interim and can change. Your clinician decides whether any peptide is appropriate for you.
Is my information private?
Your intake answers go directly to Common Health's secure systems and are handled like any medical record. This website does not store them.
Start with a few questions.
A few minutes now. A clinician takes it from there.